Shipping Policy

Last Updated: 17 July 2026

At NovaGoods, we deliver orders across the United Arab Emirates. Customers can choose between the following two delivery options during checkout.

1. Fast Delivery — Advance Payment

Fast Delivery is available for customers who pay for their order in advance using one of the online payment methods offered at checkout.

• Orders receive priority processing.

• The estimated delivery time and shipping charges will be displayed at checkout.

• Delivery time starts after successful payment confirmation.

• Cash on Delivery is not available with this option.

2. Standard Delivery — Cash on Delivery

Standard Delivery allows customers to pay in cash when their order arrives.

• The estimated delivery time and applicable charges will be displayed at checkout.

• Please provide an accurate address and an active UAE phone number.

• Our delivery partner may contact you before attempting delivery.

• Customers should keep the exact payable amount ready where possible.

Order Processing

Orders are normally processed on business days. Orders placed on weekends or UAE public holidays may be processed on the next working day.

Processing or delivery may take longer during public holidays, promotional campaigns, high-demand periods, severe weather, or circumstances outside our reasonable control.

Order Confirmation

After placing an order, customers will receive an order confirmation using the contact details provided at checkout. NovaGoods may contact customers to verify Cash on Delivery orders before dispatch.

Providing incomplete or incorrect contact or delivery information may delay or prevent delivery.

Delivery Attempts

Our courier partner may make a limited number of delivery attempts. If the customer cannot be contacted, refuses the delivery, or is unavailable after repeated attempts, the order may be returned to NovaGoods.

We reserve the right to restrict Cash on Delivery for customers with repeated refused or undelivered orders.

Address Changes

Please contact us as soon as possible if you need to change your delivery address. We cannot guarantee an address change after an order has been processed or dispatched.

Additional charges may apply if the shipment must be redirected.

Damaged, Missing, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us promptly and provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging

Please do not discard the original packaging until the issue has been reviewed.

Delivery Delays

Estimated delivery times are not guaranteed. NovaGoods is not responsible for delays caused by courier operations, incorrect customer information, access restrictions, public holidays, severe weather, government regulations, or other events beyond our reasonable control.

However, we will make reasonable efforts to assist you in locating and receiving your order.

Shipping Area

We currently deliver within the United Arab Emirates. Delivery availability, estimated timing, and shipping charges may vary depending on the customer’s location and will be confirmed at checkout.

Contact Us

For shipping-related questions, please contact:

Trade Name: NovaGoods
Phone: +971 56 272 5413
Email: support@novagoods.co
Address: Jebel Ali Free Zone, Dubai, United Arab Emirates